Writing has finally paid off for me. Literally. A week or so back I wrote a post about my bad travel experience with Delta airlines. I decided to go ahead and write them a very detailed complaint letter. What would it hurt? Maybe I would feel better if nothing else. I never had any problems with the airline before. I have never written a complaint letter before either. Today I received an apology letter from Delta along with a $200 gift card. I believe that this rectifies the situation. I wanted to share this response with you because a kind apology goes a long way with me if I feel wronged. It is fair. Ah, redemption and not just redeaming a gift card.
Today I received this gift on the 7th anniversary of my grandma’s death. I know what you are thinking…what does this have to do with flying?? In a weird twisted way, a lot. I planned our first family vacation to Disney a little over 7 years ago. I had planned the whole vacation, made reservations for meals, and purchased airline tickets to be called in a few days before our vacation to see my grandma on her death bed. I didn’t know what to do. I never traveled with the children before. I didn’t buy the extra insurance that allowed me to cancel the trip. And one of the closest people to me in the whole world was leaving it.
The family was called in to say good bye a few days before we were scheduled to leave. My grandma was delirious on Morphine. She spent a lot of time sleeping when we were there. She muttered and cried out, but was not aware of our presence. The following day I went to visit my grandma by myself for a little while. She refused the Morphine so she could be awake to talk to me. She told me that she wanted me to go on vacation. She told me that she was ready to see grandpa and her parents again. She said that I needed to let her go to be with those that passed before her. She said that I would be ok and that someday that the pain of her memory would fade. She lived a long full happy life and was ready for her final journey.
So we went on our vacation. While we were gone, I called home frequently to be told that grandma was doing good. We got home from our trip Saturday night. When I called my mom, she told me that grandma was doing really well so well that she might be able to come back home. I didn’t need to rush out and visit her right away that night. The next morning I received a call that grandma passed away peacefully less than 24 hours after she knew I got home.
I was very sad for a long time. I thought of her every single day that first year. I cried a long time the first anniversary of her death. Then it seemed like I didn’t think of her as much anymore. The pain faded and memories bloomed. I tried to remember the good days.
My grandma once bought me a bright colored umbrella. She told me that she never wanted me to be sad on a rainy day. So I think of the happy days. The puzzles that we worked on together. Our love of mystery, thriller, suspense books. The time spent researching the family tree. Drinking tea together in our special mugs. The beautiful songs that she would sing to soothe my childhood tears. The jar of cookies she would send me home with.
Today I am wearing one of the matching shirts she bought for us. We were best friends. She helped me through the hardest days of my life. Then she gently let go of my hand.