You may or may not have noticed that I took a week off from my travel series. I took time off from writing about traveling to actually travel. We decided to take one last family vacation to Florida before my oldest child graduates this year. The trip down to Florida and what happened at the end of the trip was so horrible that I am still upset about it. I decided to vent about my woes with you today and then write about the trip (which went great) in another post.
Last week my mom, husband, 3 kids, and I flew out of Milwaukee with Delta to meet up with my brother Luke and his family in Orlando. We were not able to get a direct flight to Orlando and had an hour layover in Detroit. Our flight ended up being delayed in Milwaukee because someone over fueled the plane which caused us to exceed our weight limit. Eleven people needed to give up their seats due to this. They also had to get a large hose to remove some of the fuel. When we were finally able to board they still needed to de-ice the plane which took a long time because they ran out of de-icer. It took an hour before we were finally able to leave. At this point, the flight attendant assured us that if we had a connecting flight they were aware of our situation and would most likely wait for us.
We ended up landing a few minutes before our next flight was scheduled to depart. We ran across the airport as fast as we could and got to our gate two minutes after our flight was supposed to leave. We arrived to the gate just as our plane was leaving. They could not wait for us for 2 minutes!! Then we were herded into a long line of passengers from our plane. At least 20 people that were sitting near us missed their connecting flights. After waiting in line for what seemed like forever, we were able to talk to an agent that barely spoke English. He said that the only way he would be able to get all six of us to Orlando together was if we took a connecting flight to Boston. At this point, I was extremely angry. He wanted to direct us into Boston right around the time that the east coast was supposed to be hit by a blizzard. I pictured my family being stuck in the weather that we were trying to escape from. You didn’t want to hear the words that seeped out of my lips.
He booked us on the flight to Boston which we cancelled. Then he tried to get us all on the earliest flight available closest to Orlando. He had a few seats available but by the time he tried to type all of our names in the seats were gone. The best he could do was get an 8 PM flight to Tampa for my mom and Paul. He was able to get the kids and I on an 8 PM flight to Jacksonville. I would arrive in Jacksonville at 11 PM then have to somehow find a rental car to drive 2 1/2 hours in the middle of the night with 3 kids on roads I’ve never driven on to get to the house that we rented. You would think that they would agree to pay for the extra rental car to get us there. Nope, they told us that the flight was delayed due to weather and that they would not cover that additional cost. The delay was NOT weather related.
We noticed a half an hour later that another flight was leaving for Orlando. We decided to run across the airport to try to be on stand by for that flight. When we got there, they made the announcement that they were overbooked and were looking for volunteers to take another flight. That wasn’t going to work. We saw another flight leaving for Tampa in 30 minutes all the way across the airport. So once again, Paul and I ran as fast as we could with 3 children and a senior citizen with all of our carry on bags across the airport. When we got there, the Tampa flight was boarding. They told us that we needed to talk to customer service to be added to the stand by list. We went where they directed us to go and no one was there. When we found where we needed to go, we had to wait in line for 10 minutes to speak to someone. When we explained our situation, the woman told us that she needed to leave for her lunch break and directed us to talk to someone on the phone. While Paul was speaking to someone on the phone, my daughter called me in a panic to say that the flight was about ready to leave. We missed the opportunity to catch that flight.
Then we went across the airport again to get on stand by for the next flight to Orlando at 5:30 PM. It was at this time that I switched the Orlando rental car that I booked over to Tampa. I made several other troubleshooting and problem solving calls. I was so angry that I wanted to take my carry on backpack and slam it into the garbage bins to knock them over. I don’t think that I ever swore so much in my entire life. I don’t know what it is about yanking around people’s schedules (while feeling a total lack of control) that can turn reasonably sane people into raging bulls, but it does.
I will be totally honest with you right now, I am terrified of flying. Every little bit of turbulence, I agonize that the plane is crashing. I usually pop a couple of anxiety pills and sleep most of the flight arriving in a comatose state. Paul usually has to make sure that I get to wherever I need to be safely. I read everything that I could about flying to try to get over my fear. I read that planes don’t crash due to turbulence. Most planes crash during take off or landing. Thanks, now that scares the hell out of me too. I am afraid of dying. The thought of falling terrifies me. I feel trapped with a total loss of control while flying. My life is in the hands of some pilot that I don’t even know. You say that flying is safer than driving? Well, that scares me too. I spent a good deal of my life struggling with driving anxiety. I told Paul that I didn’t think that I could handle flying and then driving 2 1/2 hours after being awake 20 hours. He did everything that he could to make sure that the kids and I were on that next flight to Orlando. At the very last second, the person at the desk was able to get the kids and I on the flight. I told Paul to make sure that if they couldn’t get my luggage on that they would send it to Tampa. I had to fly totally alert and unmedicated ridden with anxiety.
Once we landed, I got the message that Paul and my mom were able to get an earlier flight to Tampa. They said that my luggage was in Orlando. My youngest two kids were fighting and touching the luggage carousel. I was just about going crazy, but I was there. My luggage never came out and I panicked. It turns out that they set some of the luggage to the side. Then, due to miscommunication, my brother did not know that he had to pick us up at the airport. We sat at the airport another hour waiting for him. Finally we got to our rental house after 10 PM. My mom and Paul ended up getting there at 11:30 PM.
It was a rough start to our vacation. I am glad that we were able to get there the same day. All of the stress could have been avoided if some idiot did not over fuel our plane. I don’t think I would have been quite as angry if we didn’t watch our connecting flight leave two minutes after the scheduled departure time without us. Running back and forth across the airport with 3 kids and my mom was extremely stressful as well. I am thinking about writing Delta a letter. Unfortunately, our arrival back home was just as horrible and that had nothing to do with Delta. I will tell you about that next, this post is long enough already.